Independent Living Support Advisor

23 hours ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $52,000 - $68,000
Customer Service Representative Opportunity

We are seeking a dedicated and passionate customer service representative to join our team. This is a permanent ongoing role that offers a great opportunity for individuals who thrive in a fast-paced setting.

Job Description

This role involves assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is rewarding and contributes directly to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service skills to address customer needs effectively and efficiently.
  • Proficiency in PC literacy, including experience with various computer platforms and software.
  • Adaptability in a busy environment, managing multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication abilities to convey information clearly and effectively to customers.
  • Eagerness to learn, acquiring new skills and knowledge, and staying updated on changes in process.
  • Meeting KPIs and competencies, demonstrating consistent performance and dedication to excellence.
Culture & Benefits:
  • A fantastic working culture, where you'll feel valued and supported every day.
  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  • Opportunities for career progression, with a company that invests in your professional growth and development.

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