Energy Customer Service Representative

2 weeks ago

Canberra, ACT, Australia beBeeCareer Full time $75,000 - $90,000
Customer Service Professional

We are seeking a dedicated customer service professional to join our team. This role is central to delivering exceptional customer experiences and providing expert advice across a range of energy plans, products, and services.

As a customer service professional, you will manage customer interactions across multiple channels – phone, written, and face-to-face – ensuring every customer receives a seamless, professional, and positive experience.

Key Responsibilities:

  • Delivering high-quality customer service through inbound calls and other customer touchpoints.
  • Assisting with billing enquiries, payments, and account support.
  • Promoting energy plans, products, and services confidently and accurately.
  • Providing feedback and suggestions to improve customer experience.
  • Ensuring compliance with regulatory and customer service requirements.
  • Building and maintaining strong relationships with customers and internal stakeholders.

What We're Looking For:

  • Experience in customer service (Contact Centre experience desirable).
  • Strong verbal and written communication skills.
  • Ability to interpret numerical information and perform basic calculations.
  • Confident computer skills, including customer management systems and Microsoft Office.
  • Attention to detail, problem-solving ability, and resilience in a fast-paced environment.
  • A customer-first mindset with the ability to adapt to changing needs.

What's On Offer:

  • A supportive team environment with full training provided.
  • The opportunity to work with a market leader in the energy sector.
  • Career growth opportunities within a dynamic organisation.
  • A role where you can make a genuine difference to the customer experience.

If you're an enthusiastic communicator who thrives on delivering solutions and creating positive customer experiences, we want to hear from you.

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