Fraud Investigator
7 days ago
Auto & General is a leading provider of insurance products and solutions in Australia, committed to safeguarding a brighter future for our customers. Our multi-award-winning brand, Budget Direct, offers a range of general insurance products that protect customers' most valued possessions.
The RoleWe are seeking a skilled Fraud Investigator to join our team, responsible for investigating, assessing, and finalizing complex or suspicious claims to prevent and detect fraudulent insurance activities.
Key Responsibilities- Investigation and Analysis: Perform objective, fair, and timely investigations, adhering to high standards of regulatory compliance, and review complex or suspicious cases to prepare investigation plans.
- Claims Assessment: Make acceptance or rejection decisions for claims based on sound evidence, liaise with customers to advise of outcomes, and provide support on potentially fraudulent claims escalated to Customer dispute resolutions.
- Customer Service: Deliver consistently high levels of customer service to achieve set performance targets, manage personal portfolio of claims effectively, and assist other team members when necessary.
- Industry Knowledge: Maintain understanding of up-to-date industry trends in terms of fraudulent/criminal activities and technological advances, and maintain sound knowledge of regulatory requirements, company processes, systems, products, and Auto & General brands.
- Qualifications: Certificate IV Financial Services or a Certificate III Investigative Services would be highly regarded.
- Experience: Previous experience in conducting investigation interviews with an excellent working knowledge of insurance legislation and processes.
- Skills: Excellent interpersonal skills, including written and verbal communication, with the ability to build client rapport, negotiate, and resolve conflict.
- Problem-Solving: Excellent problem-solving, decision-making skills with excellent time management.
- Legislative Knowledge: Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in the FSR environment.
- Extra Leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually.
- Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
- Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee Discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and Recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite Facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Perks App: Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas.
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Team Leader
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North Lakes, Queensland, Australia Auto & General Full timeAbout UsAuto & General is a leading provider of insurance products and solutions in Australia, committed to safeguarding a brighter future for our customers. Our multi-award-winning brand, Budget Direct, and partnerships with leading brands such as ING, Qantas, and Virgin Money, enable us to deliver innovative and effective insurance solutions.Our MissionWe...
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