Chief Customer Data Architect

3 days ago

Brisbane, Queensland, Australia beBeeTransformation Full time $150,000 - $180,000
Transform Customer Experience

We're seeking a highly skilled Solution Architect to lead the strategic design and evolution of our customer data platforms. This role is central to how we deliver personalisation at scale, drive data integrity, and enable seamless integration across marketing, sales, and service journeys.

You'll guide solution design across a range of modern integration and governance tools, ensuring we have the right platform and data architecture to support current needs and future vision.

  • Architect the end-to-end customer and marketing data platform across CRM, MDM, Salesforce, APIs, and event-based systems.
  • Lead design of customer master data solutions – including survivorship, identity resolution, and golden record logic.
  • Demonstrate expertise in architecting data solutions using platforms such as Redshift or Databricks, with a strong command of advanced data modelling techniques.
  • Enable data stewardship, consent management, and PII compliance through scalable architecture.
  • Support real-time integration between systems like Kafka, MuleSoft, and other enterprise applications.
  • Define platform patterns and guardrails aligned to strategic data models.
  • Create architecture views using ArchiMate methodology.
  • Collaborate closely with marketing, engineering, risk, and governance stakeholders.
  • Coach and influence teams to enhance architecture maturity and promote customer-centric thinking.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Deep solution architecture experience in Customer & Marketing Data Platforms, CRM, or enterprise integration.
  • Strong knowledge of customer data models, hierarchical relationships, and segmentation logic.
  • Experience with event-driven design (e.g., Kafka), data contracts, and lineage tracking.
  • Comfort navigating complexity and leading cross-functional discussions with marketing, compliance, business, and technology teams.
  • Experience in Data & Application Architecture including AWS services, Databricks, and Integration technologies.
  • Familiarity with security, consent frameworks, PII handling, and governance best practices.
  • Clear communication skills and the emotional intelligence to influence across business and technology.
Benefits

We offer:

  • A range of flexible working and leave options.
  • Discounts and offers on retail favourite stores and insurance products.
  • Opportunities for payroll giving, donation matching, and paid volunteer leave.
  • Ongoing study support and career development programs.
  • A robust employee assistance program and dedicated employee council.
About Us

We believe that diversity, talent, and passion are key to success. We're committed to creating an inclusive culture that offers flexible work, career development, and internal mobility. Our goal is to build connected relationships among our team members and customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please don't hesitate to contact us.

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