Complaints Manager
2 weeks ago
We are seeking a highly skilled and experienced Complaints Manager to join our team at RAA. As a key member of our organization, you will be responsible for managing the Member Response Complaints team and ensuring that all complaints are handled in a fair and timely manner.
Key Responsibilities- Complaints Management: Manage the Member Response Complaints team to ensure that all complaints are handled in accordance with our Complaints Management Policy and Procedure.
- Team Leadership: Provide clear direction, purpose, and context for your team's work, setting clear performance targets and behavioral expectations.
- Operational Relationships: Maintain effective operational relationships with internal and external partners, including Member Governance, Group Governance & Risk, and Group Legal.
- Customer Service: Use knowledge and experience to make sound customer service and commercial decisions that achieve acceptable outcomes for the Member and for RAA.
- Process Improvement: Identify systemic issues and improvement opportunities to streamline or enhance complaint management and actions to improve processes and uplift the overall complaints experience.
- Experience: Minimum of 5 years' experience in a complaint management role.
- Knowledge: Extensive knowledge of insurance claims, processes, and guidelines, cost management, and operational management practices.
- Skills: Outstanding attention to detail, excellent verbal and written communication skills, and ability to establish and maintain relationships with a wide variety of key stakeholders.
RAA is one of South Australia's largest and most iconic organizations, proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are valued for their unique qualities and contributions.
-
Complaints Manager
2 weeks ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our team at the Royal Automobile Association of South Australia. As a key member of our organization, you will be responsible for managing the Member Response Complaints team and ensuring that all complaints are handled in a fair and timely manner.Key...
-
Complaints Manager
2 weeks ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our team at the Royal Automobile Association. As a key member of our organization, you will be responsible for managing the Member Response Complaints team and ensuring that all complaints are handled in a fair and timely manner.Key ResponsibilitiesProvide leadership and...
-
Complaints Manager
2 weeks ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our team at the Royal Automobile Association. As a Complaints Manager, you will be responsible for managing the Member Response Complaints team to ensure that all complaints are handled in a fair and timely manner.Key ResponsibilitiesProvide clear direction and purpose...
-
Complaints Manager
2 weeks ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Complaints Manager to join our team at the Royal Automobile Association. As a key member of our organization, you will be responsible for managing the Member Response Complaints team and ensuring that all complaints are handled in a fair and timely manner.Key ResponsibilitiesProvide leadership and...
-
Manager Member Complaints
4 weeks ago
Mile End, Australia RAA Full time**Exciting opportunity to join SA’s iconic RAA Insurance****: - **Full-time permanent position based at Mile End**: - **Join a tight-knit team with a fun, inclusive and supportive culture** As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. Due to internal movement...
-
Manager Member Complaints
4 weeks ago
Mile End, Australia Royal Automobile Association Full timeCurrent Vacancies Mile End, SA • ID: 2777-465 • Full-Time/Regular Exciting opportunity to join SA’s iconic RAA Insurance Full-time permanent position based at Mile End Join a tight-knit team with a fun, inclusive and supportive culture As one of the state’s largest and most iconic organisations, we’re proud to make things better...
-
Manager Member Complaints
4 weeks ago
Mile End, Australia RAA Full timeExciting opportunity to join SA’s iconic RAA Insurance Full-time permanent position based at Mile End Join a tight-knit team with a fun, inclusive and supportive culture As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. Due to internal movement this exciting...
-
Manager Member Complaints
4 weeks ago
Mile End, Australia Royal Automobile Association of South Australia Full timeExciting opportunity to join SA’s iconic RAA Insurance Full-time permanent position based at Mile End Join a tight-knit team with a fun, inclusive and supportive culture As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. Due to internal movement this exciting...
-
Contractor Area Manager
3 months ago
Mile End, Australia RAA Full time**Exciting opportunity to join SA’s iconic RAA**: - **Full-time 12 Month Fixed Term position based in Mile End**: - **Join a tight-knit team with a fun, inclusive and supportive culture** This exciting opportunity will see you manage Road Service Metro and Country, Metro Towing and Locksmith Contractors for designated area of responsibility and ensure...
-
Claims Consultant
2 weeks ago
Mile End, Australia RAA Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at RAA. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in relation to their insurance claims.Key ResponsibilitiesClaims Review and Management: You will be responsible for reviewing and managing complaints...
-
Insurance Claims Specialist
24 hours ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association. As a key member of our team, you will be responsible for managing escalated complaints and providing exceptional customer service to our members.Key ResponsibilitiesManage escalated complaints and provide sound...
-
Insurance Claims Specialist
2 days ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association. As a key member of our team, you will be responsible for managing escalated complaints and providing exceptional customer service to our members.Key ResponsibilitiesManage escalated complaints and provide sound...
-
Insurance Claims Specialist
3 days ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for managing escalated complaints and providing exceptional customer service to our members.Key ResponsibilitiesManage escalated complaints and...
-
Insurance Claims Specialist
2 days ago
Mile End, Australia RAA Full time{"title": "Insurance Claims Specialist", "description": "About the RoleWe are seeking an experienced Insurance Claims Specialist to join our team at RAA. As a key member of our Member Response team, you will be responsible for reviewing and managing escalated complaints related to claims decisions, policy interpretation, and customer experience.Key...
-
Claims Consultant
2 weeks ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that require a technical...
-
Claims Resolution Specialist
1 week ago
Mile End, Australia Royal Automobile Association of South Australia Full time{"title": "Claims Resolution Specialist", "content": "About the RoleWe are seeking a highly skilled Claims Resolution Specialist to join our team at the Royal Automobile Association of South Australia. As a key member of our claims team, you will be responsible for resolving complex claims and providing exceptional customer service to our members.Key...
-
Member Response Consultant
1 month ago
Mile End, Australia RAA Full time**Demonstrate your experience and knowledge as an Insurance Claims Professional**: - **Full-time Permanent position based at Mile End with the flexibility to work from home**: - **Join a high-performance team with a supportive and inclusive culture** Reporting to the Member Response Manager, you will have a fantastic opportunity to utilise your extensive...
-
Claims Consultant
2 weeks ago
Mile End, Australia Royal Automobile Association Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association. As a Claims Consultant, you will play a critical role in ensuring that our members receive fair and reasonable outcomes in the event of a claim.Key ResponsibilitiesReview and manage complaints that are escalated from staff or leaders in...
-
Member Response Consultant
2 days ago
Mile End, Australia RAA Full time**We are on the hunt for our next Insurance Claims superstar****: - **Full-time Permanent position based at Mile End with the flexibility to work from home**: - **Are you an experienced and knowledgeable Insurance or Dispute Resolution guru looking for a rewarding and exciting new challenge** Reporting to the Member Response Manager, you will have a...
-
Claims Consultant
1 week ago
Mile End, Australia Royal Automobile Association of South Australia Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant to join our team at the Royal Automobile Association of South Australia. As a Claims Consultant, you will play a critical role in reviewing and managing complaints that require a technical review, policy interpretation, and a keen understanding of claims procedures.Key ResponsibilitiesReview and...
