Senior Business Analyst

2 weeks ago

Perth, Western Australia Uniting Full time
About the Role

As a Digital Business Analyst at Uniting, you will play a critical role in optimizing our core Customer Experience platform and associated management processes. You will be responsible for bridging the gap between business needs and technology solutions, ensuring a successful transition to target state.

Key Responsibilities
  • Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritize business requirements related to Customer Experience and Billing management.
  • Business Process Analysis: Analyze existing business processes, identify areas for improvement, and recommend optimized processes in alignment with Microsoft Dynamics 365 and new billing system capabilities.
  • Solution Validation: Work closely with functional consultants to ensure that the proposed solutions meet business requirements and objectives.
  • Testing Coordination: Plan and coordinate testing efforts, including user acceptance testing, to validate that the implemented solutions effectively address business needs.
  • Process Improvement: Apply design thinking principles to reimagine and redesign business processes, enhancing efficiency and user satisfaction.
  • Cross-Functional Collaboration: Work closely with software developers, product managers, and business analysts.
  • Risk Management: Identify potential project risks and issues and work collaboratively to develop and execute mitigation plans.
  • Change Management Support: Actively support change management activities by collaborating with the change management team to ensure a smooth transition.
Qualifications and Experience
  • Bachelor qualification in a relevant field or equivalent experience.
  • Minimum of 5 years of experience as a Business Analyst (with 2-3 years of Digital BA experience), with focus on digital solutions.
  • Experience in end-to-end digital solution implementation, including design, build, data flow mapping, integrations, etc.
  • Experience in specific industries, such as hospitality, retail, healthcare, or aged care, with a focus on customer experience (CX) or product innovation.
  • Proven track record of implementing successful design thinking projects that have led to measurable business outcomes.
  • Familiarity with UX/UI principles and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong organizational and time management abilities.
  • Highly skilled in using Jira and Confluence.

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