Chief Operations Officer

4 days ago

NewcastleMaitland, Australia beBeeDirector Full time
Operational Excellence Role

The Executive Director of Operations is responsible for ensuring that Bamara's programs operate efficiently, consistently, and in alignment with its mission. This involves leading operational excellence across both program delivery and back-of-house functions, shaping systems that are effective, scalable, and culturally responsive.

Key Responsibilities Include:
  • Develop and oversee implementation of operational plans across all programs.
  • Partner with the executive team to drive growth, sustainability, and innovation.

Program Delivery & Compliance
  • Oversee the day-to-day functioning of program teams to ensure service quality and coordination.
  • Ensure strict adherence to standards such as NDIS Quality and Safeguards Commission, relevant audit frameworks (e.g. ISO 27001), WFA and IEA guidelines, Performance and contractual requirements.
  • Manage budgets and monitor financial performance across operational functions.
  • Drive efficient resource allocation to ensure sustainability and impact.
  • Collaborate with the CFO/finance team to prepare annual budgets and forecasts.
  • Monitor financial targets and performance simultaneously.

Culture, People & Partnerships
  • Build leadership capacity among direct reports and foster a collaborative, culturally responsive workplace.
  • Strengthen partnerships with employers, community stakeholders, and advisory committees.

Essential Qualifications & Experience:
  • Senior leadership experience in operations, ideally within NDIS, WFA, DES and/or government-funded programs.
  • Deep knowledge of the Employment Services Sector.
  • Demonstrated success in delivering programs that drive social and economic outcomes, particularly with First Nations communities.
  • Strong financial and performance management abilities.
  • Leadership background that embraces cultural competency, community engagement, and inclusive practice.
  • Strategic planning and execution.
  • Strong leadership and strategic thinking skills.
  • Operational and financial acumen.
  • Risk management and regulatory compliance.
  • Talent development and culturally responsive leadership.
  • Excellent communication and relationship-building skills.

Performance Measures / KPIs:
  • Program efficiency (timely, quality delivery of services).
  • Client outcomes—participant satisfaction and empowerment.
  • Budget adherence and cost-effectiveness.
  • Performance against KPIs and contractual requirements.
  • Staff retention, engagement metrics, and team performance.
  • Strength and impact of partnerships with stakeholder, employers and community.

Qualifications:
  • Higher education in Management, or business-related field.
  • 10+ years of progressively senior leadership experience in operations management.
  • Demonstrated track record of operational excellence in a comparable organisation.
  • Experience in strategic planning, financial oversight, and change management.

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