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Customer Service Representative
2 months ago
We are seeking a highly skilled and empathetic Member Solutions Consultant to join our Member Services team at Australian Retirement Trust. As a key member of our team, you will be responsible for providing exceptional customer service to our members, employers, and external financial advisors.
Your primary focus will be on supporting members with account, product, and legislation enquiries, as well as providing general advice where suitable. You will be the first point of contact for many of our members, and your ability to listen, understand, and empathize with their needs will be crucial in delivering a positive experience.
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with our members and stakeholders. You will also need to be comfortable working in a fast-paced environment, with a high level of accuracy and attention to detail.
About YouWe are looking for a candidate who is passionate about delivering exceptional customer service and has a strong desire to make a positive impact on the lives of our members. You will be a team player who is comfortable working in a collaborative environment and is able to adapt to changing priorities and deadlines.
Key skills and qualifications for this role include:
- Excellent communication and interpersonal skills
- Ability to build strong relationships with members and stakeholders
- High level of accuracy and attention to detail
- Comfortable working in a fast-paced environment
- Ability to adapt to changing priorities and deadlines
We offer a comprehensive training program to ensure your success in this role, including a 4-week blended learning program in Brisbane. You will also have the opportunity to work in a dynamic and inclusive environment, with a team of professionals who are passionate about delivering exceptional customer service.
