Customer Service Leader

7 days ago

North Mackay, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

Key Role: Customer Service Lead

About the Opportunity:

The ideal candidate will lead a retail banking team, driving daily operations and promoting customer engagement strategies to grow branch assets and liabilities.

Responsibilities:
  • Manage day-to-day branch activities to ensure service excellence across the branch.
  • Coach and motivate team members to achieve exceptional customer experiences.
  • Ensure operational compliance and risk management through effective processes.
  • Develop and implement proactive customer engagement strategies to drive business growth.
  • Identify knowledge gaps and provide training to equip the team for success.
  • Foster a culture of continuous learning and development within the team.
About You:
  • You possess natural leadership qualities and a passion for helping customers achieve their financial goals.
  • Experience in financial services, lending, or commercial banking is essential.
  • You have a strong understanding of industry compliance and risk management principles.
  • Exceptional customer service and relationship-building skills are crucial for this role.
About Us:
  • We are a group of challenger brands committed to providing alternative financial services for our customers and employees.
  • We value diversity and inclusivity in our workplace.
  • We strive to foster an environment that reflects the communities we serve.
How to Apply:

To be considered for this position, please follow the link below or visit our Careers Page. We welcome applications from diverse candidates.

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