Technology Operations Assistant
1 week ago
Key Responsibilities
The Technology Operations Assistant will work closely with the IT team to ensure the smooth operation of our IT systems. Key responsibilities include:
- Providing first-line technical support to internal employees regarding hardware, software, and network issues.
- Assisting in the installation, configuration, and maintenance of IT infrastructure and systems.
- Logging, tracking, and resolving service requests and technical issues through our IT helpdesk system.
- Providing basic technical training and guidance to end-users, and assisting in creating and maintaining user manuals.
- Assisting with managing IT equipment inventory, including computers, printers, and peripherals.
- Assisting with the routine maintenance and updates of software, security patches, data quality and operating systems.
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Operational Risk Analyst
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