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APAC Services Lead
2 months ago
Veeva Systems is a pioneering organization in the industry cloud, dedicated to helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we have achieved significant revenue growth and have extensive potential for future expansion.
At the heart of Veeva are our core values: Doing the Right Thing, Customer Success, Employee Success, and Speed. We are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
We offer a flexible work environment, supporting our employees' flexibility to work from home or in the office, allowing them to thrive in their ideal environment.
The RoleWe are seeking a key new hire to lead the selling and delivery of implementation projects in Consumer Products (CP) as part of our expansion into a new industry of focus for Veeva's Quality and Regulatory Management solutions.
This is a pivotal role in the new Consumer Products for Asia, working with senior management and the General Manager to communicate Veeva's value proposition and implementation offerings to prospects and customers, as well as building the team's capability as customer implementation projects start to ramp up.
Candidates will also contribute ideas and work to innovate and refine our internal offerings and processes, and improve our delivery model to meet the dynamic needs of our customers.
Key Responsibilities- Be the key point of contact with prospects and customers on Veeva's implementation services offerings.
- Understand customer requirements and translate them into engagement work, including services work estimations and proposals.
- Engage with multiple prospects and customers in the Australia/New Zealand and Southeast Asia region as Veeva positions its Quality and Regulatory Management solutions for companies in the Consumer Products industry.
- Act as project manager or services delivery lead on customer implementations, which may involve an element of individual contribution as well as leading others in the team.
- In the longer term, be able to recruit and hire other individuals into your implementation services team as customer needs and organization growth dictate.
- 5+ years of experience implementing off-the-shelf content and/or data management systems.
- 2+ years of experience selling Professional Services, from pitching a value proposition and scoping needs to estimates efforts and contract authoring.
- Direct experience leading a team of consultants, either directly (people manager) or through projects (project manager at a large scale).
- Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation.
- Has a roll-up-your-sleeves attitude, comfortable wearing multiple hats in a fast-moving environment.
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation.
- Has the ability to travel 25% to 50% for engagements with customers and prospects across Asia.
- Understanding of global Quality and compliance processes for Consumer Products or Food & Beverage companies.
- Direct experience with content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, Point, and Documentum.
- Direct experience in computer systems validation (CSV).
- Experience working with large, multinational customers across the Australia/NZ and South-East Asia region.
- Fluency in Mandarin to facilitate discussions with China-based customers and colleagues.
- Allocations for continuous learning and development.
- Fitness and Wellness reimbursement.
- Health insurance.
- Veeva Giving charity program.
