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Service Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Dormakaba. As a key member of our operations team, you will be responsible for leading our field operations and ensuring the delivery of exceptional customer service.
Key Responsibilities- Service Delivery Leadership: Provide strategic leadership and direction to our field operations team, ensuring the delivery of high-quality service to our customers.
- Service Strategy Development: Collaborate with our scheduling team to develop and implement effective service strategies that meet the needs of our customers and align with our business objectives.
- Team Management: Manage and develop a high-performing team of service delivery professionals, providing coaching, mentoring, and performance management to ensure they have the skills and knowledge required to deliver exceptional service.
- Customer Engagement: Build and maintain strong relationships with our customers, understanding their needs and preferences, and working with our team to deliver tailored solutions that meet their expectations.
- Operational Excellence: Identify opportunities to improve our operational processes and procedures, and implement changes that drive efficiency, productivity, and quality.
- Leadership Experience: Proven experience in a leadership role, with a track record of delivering high-quality service and driving business growth.
- Service Delivery Expertise: Strong knowledge of service delivery principles and practices, with the ability to develop and implement effective service strategies.
- Team Management: Excellent team management skills, with the ability to motivate, coach, and develop a high-performing team.
- Customer Focus: Strong customer focus, with the ability to build and maintain strong relationships with customers and understand their needs and preferences.
- Operational Excellence: Ability to identify opportunities to improve operational processes and procedures, and implement changes that drive efficiency, productivity, and quality.
Dormakaba is a leading provider of access solutions, with a global presence and a reputation for delivering high-quality products and services. We are committed to innovation, customer satisfaction, and employee development, and we offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth.
