Operations Team Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $95,730 - $135,419

We are seeking a motivated and experienced leader to fill the role of Operations Manager. This is a key position within our organization, responsible for overseeing the day-to-day operations of one or more assets.

Key Responsibilities:
  • To ensure exceptional customer experience and achieve business priorities by effectively managing resource levels and delivering high-quality service.
  • To oversee on-site training for new customer service team members and manage the collection, distribution, and ongoing development of all relevant reporting requirements.
  • In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets. In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in common areas and rooms.
  • Manage customer arrears that meet identified company targets and control operational costs to deliver an under or on-budget performance.
  • Meet or exceed budgeted short-term and long-term revenue targets and support property-specific Sales and Marketing campaigns.
Requirements:
  • A minimum of 5 years' experience in a customer service/operations role, preferably in a similar industry.
  • Prior experience managing strong effective teams and the ability to monitor and control financials and budgets.
  • A highly motivated operator who enjoys leading a team through an engaging and inclusive approach.
What We Offer:
  • An annual flu vaccination and skin checks to keep you healthy and thriving.
  • Insurance discounts up to 10% with top providers.
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want.
  • A passionate work environment that inspires and energizes.
  • Birthday leave because your special day deserves to be celebrated.
  • Generous referral bonuses (up to $5k) for bringing great talent to our team.
  • EAP, Sonder & Duress support to ensure your peace of mind.

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