Data Platform Solutions Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDataSupport Full time $120,000 - $150,000
Job Opportunity

About the Role:

We are seeking a skilled Data Platform Support Engineer to provide expert assistance and support to our customers and partners in utilizing our Data Platform solutions.

The ideal candidate will have a strong customer service mindset, excellent analytical skills, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Provide prompt, courteous, and in-depth service and support to customers via phone and email.
  • Use Salesforce Service Cloud Reporting Portal to manage support cases, perform issue investigation of customer problems, answer customer questions, offer solutions to problems, and monitor community forum questions.
  • Respond to front line and escalated support calls of a complex nature and work independently toward resolution of customer problems.
  • Install, configure, test, and troubleshoot software or applications necessary to reproduce or analyze customer environments or problems.
  • Research and investigate product defects using traces, logs, and other software tools.
  • Assist in setting up problem recreation environments and standards to support the organization.
  • Identify problem areas within Actian products and recommend solutions or defect areas to Software Engineers or management.
  • Collaborate with Support Engineers, Senior Support Engineers, Principal Support Engineers, Team Leads, and Software Engineers to expedite resolution of customer issues.
  • Troubleshoot data integration projects from Customers and internal departments (Sustaining Engineering, Pre-sales).
  • Work with customers to verify fixes supplied have resolved their problems.
  • Evaluate customer technical requirements and propose suitable solutions.

Requirements:

  • Strong proven troubleshooting and customer service skills with 3-5 years of technical support experience as a Support Engineer, supporting mission-critical software.
  • Excellent analytic, debugging, and proven troubleshooting skills.
  • Ability to quickly grasp and self-learn new technologies.
  • Experience with Cloud platform technologies; AWS, Azure, or Google ecosystems.
  • Knowledge of Data Discovery and Data Catalog tools such as Zeenea, Collibra, Alation, or others, and understanding of Data Governance.
  • Knowledge of Data Observability and Data Quality tools (e.g., Monte Carlo, Databand, Bigeye).
  • Database Administration: experience and administration skills with relational technologies like Ingres, Vector, Oracle, DB2, MS SQL, PostgreSQL, and analytics technologies like Snowflake, Teradata, Vertica, Neteeza.

We Offer:

  • A dynamic and collaborative work environment.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.
  • A comprehensive benefits program.

Please Note:

  • Candidates must be proficient in English (written and verbal) to communicate comfortably with customers globally.
],

  • Cloud Data Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeeexpertise Full time

    Cloud Data Solutions SpecialistAt a leading cloud computing firm, we are seeking an experienced Cloud Data Solutions Specialist to join our Professional Services team. This individual will be responsible for deploying cloud products and services for customers.Be a technical expert on all aspects of data platforms, providing authoritative guidance to System...

  • Data Platform Solutions Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeSolution Full time $220,000

    Job Title: Solution Architect – Core Data PlatformsJoin our organization and take on the role of a Solution Architect to help build high-impact solutions for a dynamic data-driven environment.Job Description:This is an opportunity to work on complex, enterprise-scale solutions that drive business outcomes across multiple portfolios. As a key member of the...

  • Data Platform Solutions Expert

    2 weeks ago

    Sydney, New South Wales, Australia Bebeecloud Full time

    Unlock Your PotentialWe are seeking an ambitious and innovative professional to join our team as a Cloud & AI Solution Engineer in Data Platform. As a key member of our dynamic environment, you will have the opportunity to tackle complex challenges and drive meaningful impact through cutting-edge projects that leverage the latest technologies.Databases and...

  • Strategic Data Platform Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeedatamanager Full time

    Job Title: Data Platform ManagerWe are seeking a skilledData Platform Managerto join our team. As a key member of the organization, you will play a vital role in driving business growth through data-driven insights.This exciting opportunity involves collaborating with stakeholders to develop clear business requirements and creating innovative solutions using...

  • Data Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Full time $117,936 - $153,468

    Job OpportunityWe are seeking a talented individual to join our team as a Data Solutions Specialist. This role will involve the design, build, test, implementation, and operation of data platforms solutions from concept to operations.Support the ongoing design, build, and operation of data platforms.Develop technical solutions to address business needs and...

  • Enterprise Data Platform Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDataSpecialist Full time $140,000 - $150,000

    This role plays a vital function in ensuring the stability, efficiency, and scalability of data platforms.Job OverviewAs an Enterprise Data Platform Specialist, you will provide technical expertise across AWS, Snowflake, Teradata, and Control-M. You will support day-to-day operations while contributing to modern data engineering practices.You will design,...

  • Data Platform Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeDataEngineer Full time $180,000 - $240,000

    Data Engineer Position We are seeking a skilled Data Engineer with expertise in software development and passion for building data-driven solutions using cloud technologies. This role is part of our Chief Data and Analytics Office (CDAO), which aims to realise a data-driven organisation. As a key member of our engineering team, you'll be responsible for...

  • Data Platform Developer

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Full time $130,000 - $170,000

    **Job Overview:**The Data Services Specialist plays a pivotal role in developing the data platform by understanding core system data structures, data processing architecture, and designing data pipelines.About the Role:Design and development of scalable feature engineering frameworks to support various business unit's data demands and internal data science...

  • Cloud Data Solutions Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Full time $100,000 - $180,000

    Cloud Data Solutions SpecialistWe are seeking an experienced Cloud Data Solutions Specialist to join our team and contribute to the development of cutting-edge data solutions. As a key member of our Co-Ops team, you will play a vital role in providing operational support to our customers and delivering innovative data solutions that meet their needs.The...

  • Data Platform Risk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bebeedata Full time

    Data Platform Manager- Liquidity and Risk Solutions SpecialistThis role involves the development of business intelligence solutions, process automation, and data analysis to enhance liquidity information for regulatory and internal reporting purposes.Key Responsibilities:Design and develop data transformation processes using Alteryx and SQLCollaborate with...