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IT Infrastructure Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeInfrastructure Full time $90,000 - $120,000
Job Role Overview

The role of an IT Infrastructure Specialist is crucial in shaping the future of education. As a member of our team, you will play a vital part in optimizing systems and processes to enhance teamwork efficiency.

\Key Responsibilities:
  • Manage office IT services, including WiFi, Ethernet, phone servers, internet connectivity, cameras, and door management systems to ensure reliable performance for teams.
  • Oversee device lifecycle management for employees, including laptop ordering, provisioning, and storing, ensuring timely setup, deployment, and disposal.
  • Coordinate IT service desk responsibilities to provide prompt and effective support for end-user issues and requests.
  • Collaborate with the Technology team to continuously improve the organization's security posture.
  • Build and maintain relationships with external vendors and service providers to ensure quality of service delivery and compliance with service level agreements.
  • Listen attentively to employee inquiries and resolve issues proactively to minimize disruption to their workflow.
  • Ensure software license compliance and manage licensing agreements.
  • Provide technical support and troubleshooting assistance for IT-related issues when needed.
  • Stay up-to-date with the latest industry trends, technologies, and best practices to recommend improvements for IT services and infrastructure.
\Requirements and Qualifications

To be successful in this role, you will have:

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  • A minimum of 3 years of professional experience in a help desk or front-line technical troubleshooting role, preferably in a school setting.
  • Strong knowledge of provisioning and supporting laptops, desktops, and mobile devices.
  • Comprehensive understanding of office IT services, including networking, phone systems, and security systems.
  • Excellent analytical and problem-solving abilities, with the capacity to handle complex IT issues.
  • Effective written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with cross-functional teams.
  • An eagerness to learn, high initiative, and proactive nature.
\Working with Us

We are a passionate team working towards a common purpose - shaping the future of education. When you join us, you will collaborate with individuals who are driven, open to change, and adaptable in a fast-paced environment.

\

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our organization. We are committed to creating an inclusive environment for all employees and strive to be an equal opportunity employer.

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Before commencing employment, you will require:

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  • A valid Employee Working With Children Check and National Police Check.
  • A valid Driver's License.
  • Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate.