Service Support Specialist

1 week ago


Harvey, Australia beBeeCustomer Full time $60,000 - $104,000
Job Description

We are seeking a Service Advisor to oversee service orders and the flow of the service drive. As a key member of our team, you will ensure customers receive prompt, courteous, and effective service.

Your responsibilities will include:

  • Providing exceptional support for all customer inquiries
  • Maintaining daily inventory of technicians' time to consistently meet sales targets
  • Distributing work between technicians efficiently
  • Answering technical questions about vehicle problems, warranties, services, and repairs
  • Maintaining Customer Satisfaction scores at or above industry standards
  • Assisting in diagnosing vehicle problems; ordering parts and tools as necessary
  • Reinforcing company policies and adhering to industry standards
  • Encouraging compliance with applicable laws and regulations


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