Reservations Coordinator

1 week ago


Rockhampton, Queensland, Australia people2people Full time
About the Role

We are seeking a highly skilled and experienced Reservations & Accommodation Coordinator to join our team at people2people. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities
  • Manage the reception area and ensure a warm and welcoming environment for our guests.
  • Process incoming reservations and coordinate all transportation requirements for our guests.
  • Assist guests with requests and ensure their needs are met in a timely and efficient manner.
  • Coordinate maintenance and service requests, as well as process accommodation invoices and administrative requisitions.
  • Ensure all consumables are stocked and assist with administration support as needed.
  • Liaise with the housekeeping team to ensure our facilities are clean and well-maintained.
Requirements
  • Previous experience in a reception, reservations, or administration role.
  • Strong communication and interpersonal skills, with the ability to empathize and manage communications in a sensitive manner.
  • Ability to work autonomously with strong time management and coordination skills.
  • Computer literacy, with proficiency in MS Office Suite.
  • Understanding of basic accounting principles.
About Us

people2people is a community-focused not-for-profit organization dedicated to providing exceptional support services to our guests. We are passionate about creating a welcoming and inclusive environment, and we are seeking a like-minded individual to join our team.



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