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Customer Service Representative

2 months ago

Lithgow, Australia Recruit Shop Pty Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our team on a casual basis. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide exceptional customer service and develop lasting relationships with internal and external clients
  • Perform daily operational tasks, including reception, bookings, payments, registrations, requests, retail, banking, record keeping, and pet movement
  • Handle a high volume of phone calls, email inquiries, and face-to-face engagement
  • Convert inquiries into new business opportunities

Requirements:

  • Extensive customer service experience with a strong background in administration and communication
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • Ability to work flexibly across a 7-day roster, including weekends and peak periods

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive hourly rate
  • A fun and values-driven team culture

About Us:

We are a leading provider of pet care services, dedicated to delivering exceptional experiences for our clients and their pets. Our team is passionate about providing a safe, loving, and fun environment for pets to thrive.