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Logistics Specialist

2 months ago

Docklands, Victoria, Australia JB Hi-Fi Full time
About the Role

We are seeking a highly skilled and experienced Reverse Logistics Specialist to join our team at JB Hi-Fi Group. As a key member of our Supply Chain team, you will be responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys.

Key Responsibilities
  • Support stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse.
  • Assist with in-transit related stock issues and general database maintenance and updates.
  • Liaise with suppliers/repair agents regarding customer repairs and work with Suppliers to action queries/issues in a timely manner.
  • Help maintain policies & procedures as relevant to product and other returns across JB Hi-Fi Group.
  • Actively contribute to development of the Supply Chain agenda within JB Hi-Fi Group.
Requirements
  • Demonstrated ability to communicate with a wide range of internal & external stakeholders.
  • Strong verbal and written communication skills.
  • Retail based experience ideally in Consumer Electronics.
  • Possesses a working understanding of Australian Consumer Law.
  • Strong systems literacy, including understanding of working directly with transactional systems & ticketing systems.
  • Intermediate level skills in Microsoft Office Suite, especially Excel.
  • Is task, timeline and process focused.
  • Is action orientated with a high level of attention to detail.
  • Demonstrates advanced problem solving skills.
What We Offer
  • A supportive, transparent and inclusive team environment.
  • Opportunities for ongoing training & development.
  • Exposure to a dynamic and fast-paced retail environment.
  • Generous team member discounts across The Good Guys and JB Hi-Fi.