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MineStar Technical Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeMining Full time $90,000 - $120,000

Career Area: Product Support

Contribute to the development of innovative software for the mining sector.

As a key contributor to our global team, you will build meaningful relationships and provide technical support for industry-leading mining technology systems.

Our culture is built on collaboration, innovation, and a passion for delivering high-quality solutions.

You are a technical expert with a talent for identifying and analysing complex problems. You think creatively and enjoy working on a variety of challenges.

Learn a unique skill set that spans the standard IT world with Caterpillar's Mining Technology solutions and technology partners. Your expertise will enhance our global support community and improve processes while expanding your awareness.

Key Responsibilities include:

  • Provide quality customer service for MineStar software.
  • Analyse data and logs, build test systems and recreate issues to test solutions.
  • Troubleshoot the MineStar ecosystem to identify issues and provide temporary and permanent solutions to restore software functionality.
  • Restore site services, resolve issues, and escalate to advanced support when needed.
  • Provide rotational hotline coverage for MineStar Products.

Essential Skills and Qualifications:

  • Critical thinking skills
  • Complex problem-solving mindset
  • Proven ability to learn technical knowledge with a process-orientated analytical approach
  • Technical and/or Mining experience:
    • Diploma/Certificate or extensive IT technical experience and/or;
    • On-site mining or Mining Dealer experience

Top Candidates may also have:

  • Customer Support experience
  • Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
  • Mining experience working with Caterpillar machines

This role requires 5 days (M-F) in the CBD office, 8am-4pm. Occasional travel and support work at open pit and underground mine sites may be required.