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Automotive Customer Liaison

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $90,000
Customer Experience Expertise

This role presents an opportunity to work in a customer-centric environment, guiding automotive customers throughout their journey from initial inquiry to resolution. The ideal candidate will possess strong interpersonal skills, the ability to build trust and enthusiasm with customers, and a deep understanding of product knowledge and service support.

Main Responsibilities
  • Customer Interaction: Provide tailored support to customers, addressing concerns with empathy and expertise.
  • Relationship Building: Act as a trusted advisor, cultivating trust and enthusiasm by addressing customer complaints and objections with tact and professionalism.
  • Product Knowledge: Become a go-to resource for product information and service assistance, aiding customers with inquiries and resolving issues promptly and effectively.
Key Qualifications
  • Education & Experience: A high school diploma is required, along with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience.
  • Communication Skills: Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.
  • Time Management: Ability to prioritize tasks and manage multiple projects effectively in a fast-paced environment.
We Offer
  • A competitive salary package
  • Flexible working arrangements
  • Tuition reimbursement opportunities
  • An employee assistance program
  • A global award-winning employee rewards program