Care Services Manager

4 weeks ago


Frenchs Forest, New South Wales, Australia Anglicare Full time

About Anglicare:

Anglicare Sydney is a leading and highly regarded community non-profit organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are seeking a capable and mission-aligned leader to join our team.

We have been serving people in need for over 160 years, providing care to older people and services to the vulnerable. Our mission is to make a positive impact in people's lives through exceptional care and support.

About the Role:

We are seeking a Regional Care Service Manager to assist with our Ageing community in the Northern Sydney region. You will lead a dynamic team dedicated to delivering exceptional, client-focused care and support in the community. Your leadership will help shape the future of Anglicare's community care, ensuring clients and their families receive the highest quality of service.

Key Responsibilities:

  • Inspire and lead a team of dedicated professionals.
  • Building effective teams, and nurturing staff strengths.
  • Motivating and developing staff through clear expectations, recognition, and praise.
  • Addressing challenges and underperformance promptly and effectively.
  • Monitoring and achieving KPIs to ensure excellence in service delivery.
  • Cultivating a culture of empowerment, recognition, and community.
  • Deliver outstanding customer service and outcomes to all prospective residents and clients, embodying Anglicare's Vision, Mission, and Values.
  • Lead and support a multi-disciplinary team to manage day-to-day operations, creating genuine partnerships with clients and staff.
  • Ensure clients are treated with dignity and empathy.
  • Value each client as unique, in line with Anglicare's model of care, The Rhythm of Life.
  • Provide holistic care for clients' wellbeing and that of stakeholders.
  • Are reliable, timely, and responsive to individual needs and offer timely access to appropriate clinical care and expertise.
  • Maintain accurate and timely client documentation in Anglicare's CRM and IT applications.
  • Manage care neighbourhood operations within allocated budgets, maximizing funding opportunities for excellent client outcomes.
  • Handle complaints and feedback promptly, escalating as necessary.

About You:

  • Degree in Social, Behavioural or Health Sciences and/or equivalent relevant qualification
  • Previous experience in leading and managing a team essential
  • Previous experience Home Care or a community-based service highly desirable
  • Demonstrated experience working with older people and their advocates
  • Demonstrated experience in managing services, budgets and service delivery KPI's
  • Current NSW driver's licence

What We Offer:

  • Flexible, supportive work environment that provides the opportunity to do the rewarding work of your life
  • Opportunities for career progression, professional development and training
  • Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment
  • Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Fitness Passport with discounts to over 800 gyms for you and your family
  • Tax benefits through salary packaging options as a not-for-profit organisation
  • A safe and healthy workplace culture
  • A fun, supportive, and engaged team


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