Senior Quality Assurance Leader
4 weeks ago
Company Overview:
Blackmores Group is a renowned natural health company with an esteemed Australian heritage, boasting an extensive reach across the Asia Pacific region. Founded by visionary naturopath Maurice Blackmore in 1932, our mission is to connect every individual on earth to the healing power of nature by seamlessly integrating our knowledge of nature and science to deliver high-quality health solutions for people and their pets worldwide.
About the Role:
We are seeking a highly skilled Senior Quality Assurance Leader to join our team at Blackmores Group's headquarters and state-of-the-art manufacturing facility in Australia. The successful candidate will have the opportunity to work closely with our Product Safety team to identify key issues and concerns, and collaborate with our manufacturing teams and contract manufacturing partners to maintain the highest level of product quality.
Responsibilities:
- Create a culture of continuous improvement and agile approach to change within the team
- Liaise with manufacturers as part of issue investigations and ensure effective processing of customer complaints and quality queries
- Coach and mentor a team of two, fostering a high-performing environment and promoting standardisation across brands and markets
- Lead the team responsible for receiving, investigating, and responding to consumer quality complaints and technical/quality queries, ensuring timely generation and distribution of routine complaint reports and issue reports to key stakeholders
Requirements:
- A hands-on, collaborative Quality leader who develops strong stakeholder relationships and has previous experience leading a small team
- Previous experience within a highly regulated GMP environment and using a Quality Management System
What We Offer:
- A competitive salary package, estimated at AU$120,000 - AU$150,000 per annum, reflecting the responsibilities and requirements of the role
- Opportunities to support your local community through paid community leave and flexible working arrangements
- 20 weeks gender-neutral paid parental leave and great benefits to support your health and wellbeing
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