Restaurant Operations Manager

6 days ago

Karratha, Australia Hungry Jack's® Pty Ltd Full time
About the Role

This is a permanent full-time position that requires the holder to maintain a Food Safety Supervisor Certificate and/or Serv Safe Certification.

Key Responsibilities
  • Provide Safety Leadership and manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Lead the Restaurant Safety Committee, utilizing this team to spread the safety message across the restaurant.
  • Manage employee, guest, and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner.
  • Ensure safety and security procedures are enforced.
  • Guest Obsessed Culture
    • Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, demonstrating a 'guest obsession'.
    • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
    • Ensure that guests receive prompt service and quality food.
    • Execute the National Marketing Plan to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
    • Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response.
    • Own (at a restaurant level) National incentive programs to improve the guest experience.
  • Business Planning
    • Utilize your Business Priority Plan to continually improve your Restaurant performance.
    • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
    • Lead community engagement initiatives in your local area to improve visibility and build brand loyalty.
  • Leading a High Performing Team
    • Create a culture that emphasizes growth, trust, and accountability.
    • Build your Restaurant Team to ensure effective shift coverage with productive and proficient Managers, Shift Supervisors, and Crew.
    • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
    • Partner with your Training Coach to execute the Restaurants Training Plan.
  • Managing the Business
    • Accurately project and monitor sales to ensure rostering and ordering support our guest obsession.
    • Planning and preparing work schedules and assigning staff to specific duties.
    • Manage controllables (via your Portfolio Leads) to achieve profit goals.
    • Ensure regular stock take of inventory, maintain stock records, ensure alignment within budget.
    • Verify sales data, follow up on point of sales irregularities, monitor discount and vouchering.
    • Ensure accurate inventory ordering as per requirements for sales projections.
    Requirements
    • AQF Associate Degree, Advanced Diploma, or Diploma or at least 3 years of relevant experience.
    • All successful applicants for this position will be required to provide a National Police check.

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