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Senior Data Governance and Customer Trust Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Data Governance and Customer Trust Specialist to join our team at OneDigital and Catch. As a key member of our Privacy and Customer Trust team, you will play a critical role in supporting our ambition to transform the Australian retail and industrial landscape.
Key Responsibilities- Develop and implement a structured, scalable, and sustainable privacy and customer trust framework that can be continuously improved and adapted for rapidly changing customer, business, and regulatory expectations.
- Provide expert advice to cross-functional teams on the development and implementation of responsible AI governance frameworks, policies, and procedures.
- Support the implementation of our strategic business roadmap by engaging broadly on privacy and customer trust, and the responsible uses of data, to support value creation through better customer experiences, data enablement, and growth.
- Lead the development, maintenance, and continuous improvement of privacy and customer trust related policies, processes, training, and standard templates.
- Conduct privacy impact assessments on a broad range of use cases across all stages of the data lifecycle.
- Tertiary qualifications in a relevant field (e.g. business, law, information systems or technology, computer science) or equivalent experience.
- Experience in retail or digital businesses.
- IAPP (CIPP, CIPM, CIPT) and/or ISACA (CDPSE) certifications or similar relating to privacy governance or operations desirable.
- Strong knowledge and experience with the Australian Privacy Act, OAIC guidance, and IAPP (or similar) frameworks.
- Deep commercial understanding of privacy best practices, business, and technology related issues.
- Proficiency in digital product design and implementation and the role of privacy-by-design in that.
- Proficiency in PIA methodologies, and applying to the full data lifecycle of personal information handling from collection, processing, storage, and destruction.
- Great written and verbal communication and influencing skills.
- Ability to thrive in ambiguity and an intense focus on driving practical risk-aware commercial outcomes.
- Good understanding of data governance policies and procedures.
- Hands-on experience with privacy programs in a professional role with experience in building scalable and privacy-by-design systems and solutions.
We are a community of industry-leading innovators with a diverse and deep set of skills and experience. We offer a culture of comradery and collaboration, and we strive to create a team where everyone feels like they belong. We support diversity, inclusion, and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.
Team Benefits- Extended parental leave (16 weeks for primary carers), and paid volunteer leave so you can give back to the community.
- Flexible working – we balance working together with working flexibly.
- People-focussed culture that celebrates achievements big and small.
- Access to the latest technologies.
- A learning and development program that caters to your motivations and aspirations.
