Identity and Access Management Services Lead

2 days ago

Melbourne, Victoria, Australia beBeeCybersecurity Full time $1,206,400 - $1,683,200

Job Overview:

The Identity and Access Management Services Lead is accountable for the end-to-end delivery, operational excellence, and continuous improvement of identity and access management services. This senior role ensures that IDAM solutions are delivered to the highest standards, align with business outcomes, and leverage best-in-class cyber security practices.

About the Role:

  • Owning the overall client relationship for IDAM managed services, acting as the senior point of contact and escalation.
  • Leading regular service reviews, QBRs, and executive updates with client stakeholders.
  • Developing a deep understanding of client business drivers, security requirements, and regulatory obligations.
  • Managing and negotiating service level agreements (SLAs), KPIs, and contractual obligations.
  • Overseeing the day-to-day operations of IDAM managed services, ensuring reliable, secure, and compliant service delivery.
  • Proactively monitoring service performance, risk, and incident trends; driving root cause analysis and continuous improvement.
  • Leading, coaching, and developing a high-performing IDAM service delivery team, including technical, operations, and support staff.
  • Monitoring and reporting on service performance, utilisation, and financial health to customers on a periodic basis.

Requirements:

  • Extensive experience in service delivery, operations, or client management within managed security services, with a focus on IDAM.
  • Strong understanding of identity and access management concepts, tools, and standards.
  • Demonstrated ability to manage complex client relationships and deliver to demanding SLAs/KPIs.
  • Proven leadership of cross-functional technical teams in a managed services or consulting environment.
  • Sound commercial acumen and experience managing service budgets.
  • At least 8 years' experience in a similar managed services/service delivery/account management role, with particular focus on information technology and cyber security.
  • Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams.

Responsibilities:

This job description reflects the general duties of the position but does not represent an exhaustive list of all responsibilities that may be required.

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