Customer Service Representative

2 weeks ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $50,000 - $75,000
Customer Service Professional

We are seeking a skilled Customer Service professional to join our team in the Western Region.

This is a part-time, permanent position that requires 18 hours of work per week. The successful candidate will have the opportunity to negotiate their days and times within standard office hours based in Ballarat.

The key responsibilities of this role include:

  • Providing exceptional customer service engagement and identifying customers' needs.
  • Maintaining accurate records and confidentiality of customer account details compliant with record management.
  • Developing and fostering constructive working relationships within the organisation and across the division.
  • Undertaking general administrative duties and other tasks as required.

To be considered for this position, you will need to possess the following skills and qualifications:

  • Certificate in Business or Finance (desired).
  • Demonstrated experience in customer service with the ability to meet performance call handling targets.
  • High degree of accuracy, attention to detail and quality control.
  • Strong verbal communication skills to engage professionally with internal and external customers.

As a valued member of our team, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer a range of benefits including:

  • Salary packaging options.
  • Generous personal leave entitlements.
  • Accrued days off for full-time roles.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise their skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to make a meaningful contribution to our organisation, we want to hear from you.

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.

This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

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