Store Operations Leader

Job Summary

The Store Manager is accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience.

This role is responsible for building team capabilities to drive strategy and achieve key results for the business. This includes talent acquisition strategy, ongoing people development and growth within their community.

Leadership and Team Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on inclusion and diversity.
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Engage in career discussions to support and reinforce team understanding of how working at this role will contribute to career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
• Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with HR to take appropriate action.

Guest Experience And Community

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions.
• Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Address emergent issues, including guest escalations and emergency requests.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Working With Others

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with in-store team members to ensure optimal guest experience that values guests' time and supports store operations.

Operations

• Manage whole store profit and loss in accordance with goals (sales, budget, etc.).
• Plan and execute high-level quarterly and annual planning for store with respect to strategy, labour, and resource allocation.
• Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
• Understand and adhere to workplace safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Accountability

• Accountable for controllable expenses; labor hours; sales plan target

Team Leadership

• Leadership role directly responsible for all store employees (may delegate some aspects of management)

Key Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks
• Change Management Leadership: Leads others through all phases of change processes and uncertainty
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)

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