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Home Care Client Coordinator

2 months ago

Gold Coast, Queensland, Australia Right at Home Full time
Home Care Client Coordinator Opportunity

We are seeking an experienced Home Care Client Coordinator to join our team at Right at Home Gold Coast. As a vital member of our team, you will oversee and facilitate the provision of high-quality care and services to our clients.

Key Responsibilities:

  • Meet with clients and their families to assess their needs and build strong connections.
  • Prepare care plans to best meet client requirements.
  • Handle information requests, feedback, and general enquiries.
  • Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs.
  • Interpret health, aged, and disability care policies and regulations for carer and nursing staff and employees.
  • Ensure compliance with local, state, and federal regulatory agencies related to aged and disability care services.
  • Implement and maintain all relevant operating systems, including Visual Care, policies, and procedures for caregivers, nurses, and other care professionals.
  • Ensure Caregiver Management meets 'best practice' standards, including encouraging ongoing professional development of the Care Team.
  • Serve as a liaison with the accounts department, ensuring proper billing in line with the care plan.
  • Comply with OH&S regulations.

Requirements:

  • A passion for high-quality client-focused care in a community setting.
  • Exceptional communication skills.
  • Able to work autonomously and within a team environment.
  • Excellent time management and organisation skills.
  • Commitment to ongoing professional development.

Preferred Qualifications:

  • EN/RN in community nursing with current AHPRA registration.
  • Or Cert III/Cert IV (Aged/Disability Care) with minimum 2 years experience.
  • Experience within the aged care/disability/mental health in community setting.
  • Understanding of Aged care & Disability standards and consumer directed care.
  • First Aid, current CPR, and National police check.
  • Driver's licence.
  • High level of computer literacy.
  • Understanding of clinical governance and continuous improvement.
  • Possess a 'can-do' positive attitude and work well in a team environment.