Administrative Support Officer
3 weeks ago
About the Role:
We are seeking an enthusiastic and organised Receptionist to join our team at Enrich Living in West Perth. As a key member of our reception and administration team, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.
Key Responsibilities:
- Assist with a variety of administration functions, as directed by the Team Leader.
- Act as the communication link between the organisation and clients, carers, employees and the healthcare network.
- Confident and competent with the operation of myHomecare's administration.
- Receive and respond to all incoming calls and office guests.
- Ensure calls and enquiries are directed to the appropriate internal contact points providing customer service.
- Escalate client complaints appropriately with the aim to resolve in a professional and timely manner.
- Be aware of team and company goals and targets to ensure actions contributing towards achieving them.
- Act as a brand ambassador for myHomecare by actively promoting the organisation and its services to clients and representatives.
Requirements:
- Knowledge of Home Care Packages, Commonwealth Home Support Program and other home care funding programs.
- Proven experience in an administration and/or reception role.
- Microsoft Office Suite experience and the ability to learn new software.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
What We Offer:
- A role with true purpose: you get to make a difference in people's lives every day.
- Benefits & perks: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- Opportunity to grow: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- Flexibility: work within an organisation that is leading the way in providing care to older Australians and has a national footprint.
- Supportive team with positive culture.
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