Guest Experience Coordinator

4 days ago


Canberra, ACT, Australia Hyatt Hotels Corporation Full time

Job Summary

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We are seeking a skilled Concierge to join our team at Hyatt Hotels Corporation. As a Concierge, you will be responsible for providing personalized solutions for guests, coordinating and managing requests for special arrangements, and greeting and welcoming guests.

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Responsibilities

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  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.">
  • Make recommendations and offer guidance on the surrounding area for various guest requests.">
  • Coordinate and manage requests for special arrangements such as VIP arrivals/departures, birthdays, anniversaries, proposals.">
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.">
  • Understand customers' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.">
  • Arrange events, excursions, transportation etc., upon request from hotel residents.">
  • Manage mail, luggage, deliveries, and messages for guests.">
  • Assist with Valet Parking.">
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Requirements

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To be successful in this role, you will need strong interpersonal and problem-solving abilities, ability to work well under pressure in a fast-paced environment, knowledge of local area and attractions, and a valid driver's license with at least two-years driving experience.



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