Field Service Technician

1 month ago

Moorabbin, Australia Coca-Cola Australia Full time

We are Coca-Cola Europacific Partners, a leading consumer goods company serving customers in 31 countries. Our team of 42,000 people works together to make, move, and sell some of the world's most loved drinks.

The Opportunity

  • Immediate start
  • Location: Moorabbin
  • Service Area: Metro Melbourne – West
  • Tool of Trade vehicle
  • 7 day a week roster which includes weekend & on call & afternoon shifts

Equipment Services Team

The EQS Field Service team is responsible for the installation and servicing of CCEP's equipment for our valued customers. This includes installation, servicing, and preventative maintenance of CCEP equipment. The role of the EQS Field Service Technician is to support the CCEP Sales teams in driving revenue and growth by minimising equipment downtime.

About the Role

A key element of CCEP's growth strategy is the maintenance of equipment. The purpose and responsibilities of the Field Service Technician is to support our customer's needs for equipment service in a timely and professional manner.

Key Responsibilities

  • Support the Field Service Sales teams to ensure equipment is serviced to meet service level agreements and maintain equipment to a high standard to minimise equipment downtime.
  • Ensure the safety of yourself, our customers, and consumers.
  • Provide excellent customer service by completing all service calls using the 'My Jobs' app, accurate allocation of parts consumed, stocktake accuracy, participate in the 'Shift' roster to provide service to our CCEP customers during their opening times which includes some day, afternoon and weekend shifts.
  • Train, coach and develop other team members where necessary to assist individual and team technical skill sets and complete any project work allocated to you.
  • Provide operational feedback to Field Service Manager where possible.
  • Adhere to Process, Policies, and use of IT Tools.

About You

We are seeking the following skills, experience, and attributes.

  • Current unrestricted drivers' licence
  • Experience in servicing beverage machines preferred but not essential.
  • Electrical Qualification – Desirable but not essential
  • Proven troubleshooting skills
  • Confident communication skills with all levels of stakeholders
  • Experience managing multiple priorities.
  • Relationship management experience in particular working collaboratively and cross functionally
  • Agile and flexible in ways of working and ability to prioritise initiatives and resources.
  • Punctual, self-motivated, and enthusiastic whilst working to deadlines.
  • Excellent time management and organisational capabilities
  • Proficient in systems knowledge (e.g. SAP, MyApps, OSP, Microsoft suite)
  • Knowledge of Workplace Health & Safety
  • Parts management

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