Global Mobility Expert

3 days ago

Sydney, New South Wales, Australia beBeeSenior Full time $100,000 - $140,000

About the Role

We are seeking a skilled Customer Success Senior Manager to join our team. As a senior leader, you will play a pivotal role in empowering our customers across Australia and New Zealand to achieve their goals and maximise the value they receive from our platform and services.

You will act as a strategic advisor and trusted partner, building strong, long-term relationships with clients and driving meaningful outcomes through proactive engagement and expert guidance.

This is an ideal opportunity for a passionate, results-oriented professional who thrives on solving complex problems, advocating for customers, and creating value through tailored solutions.

Your deep understanding of the Global Mobility or Travel Management industry will enable you to deliver insights that matter and drive tangible success for our clients.

You'll work cross-functionally with Sales, Product, and Support teams, helping customers onboard successfully, achieve adoption milestones, and unlock opportunities for growth.

The successful candidate will have a proven track record of achieving retention and customer satisfaction targets, with exceptional communication and interpersonal skills, and a customer-centric mindset.

Key Responsibilities:

  • Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success and fully understand how to use the Expert platform.
  • Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor.
  • Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes.
  • Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals.
  • Upselling and Cross-Selling: Identify opportunities to expand the customer's use of the platform and grow revenue.
  • New Business: Collaborate with the Sales team to present solutions, contribute to outbound campaigns and attend pitches.
  • Product Expertise: Stay up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs.
  • Feedback Loop: Act as the voice of the customer, collaborating with product, sales, and support teams to improve user experience and address pain points.
  • Data and Reporting: Analyse customer usage data, providing insights and reporting on account health, engagement, and success metrics.

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