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Aviation Services Operations Director
4 weeks ago
Melbourne is a hub for international air services, and we are seeking an experienced leader to join our team as Operations Manager. Based at Melbourne Airport, this role offers a unique opportunity to work with a world-class provider of flight catering and retail services.
Our ideal candidate will have a proven track record in managing high-performance teams, ensuring safety and efficiency in fast-paced operational environments. A good understanding of food safety, WHS, and quality assurance is essential, along with strong leadership agility and diplomacy skills.
Responsibilities include:
- Leading the day-to-day operations of the unit, ensuring compliance with national standards and policies.
- Coordinating and supervising the team to provide exceptional service delivery to clients and aircraft.
- Overseeing all operational and service delivery activities, including managing ongoing costs and budgets.
- Making recommendations on service procedures and quality improvements.
The successful candidate will also be responsible for:
- Investigating and analysing production and operational issues.
- Implementing corrective action plans to resolve incidents and maintenance reports.
- Analysing data to minimise future risk and improve operational efficiency.
This is a full-time position that requires flexibility to work both on the floor and in the office as needed. A competitive six-figure salary is offered, along with five weeks' annual leave, free parking, staff meals, and uniforms. We also offer career development opportunities and discounts at over 700 retailers.
As part of the Emirates Group, dnata catering is a leading provider of inflight catering and retail services, operating across 10 cities and employing over 4,500 people. We produce over 64 million meals each year and serve over 250,000 flights annually.