Quality Assurance Specialist

2 months ago

Southport, Australia The Busy Group Full time
Job Title: Group Quality and Compliance Officer

The Group Quality and Compliance Officer plays a critical role in ensuring the highest standards of quality and compliance across The BUSY Group's operations. This position is responsible for maintaining a Quality Assurance Framework (QAF) across programs, conducting regular fraud monitoring activities, and liaising with internal and external stakeholders.

Key Responsibilities:
  • Maintain a Quality Assurance Framework (QAF) across programs within the Organisation.
  • Carry out regular fraud monitoring activities.
  • Liaise with internal and external stakeholders.
  • Conduct internal compliance and quality audits as per contractual and certification obligations.
  • Participate in external certification audits.
  • Maintain registers, tracking of contractual obligations and milestones.
  • Support key administration processes of the certification requirements and contract requirements, including maintenance of documentation, receipt and issue of correspondence, process management and information flow.
Requirements:
  • Ability to obtain a Blue Card and National Police Check.
  • Demonstrated ability to support managers and staff to monitor, evaluate and improve services through an effective organisational approach and provision of tools, methods and resources.
  • Demonstrated understanding of performance measurement, benchmarking, and service standards.
  • Knowledge and experience in risk management frameworks.
  • Understanding or desire to understand quality standards, in particular ISO9001 and QAF principles.
  • A passion for continuous process improvement.
  • Eye for detail and ability to have conversations throughout the programs within the business.
  • Willingness to learn new opportunities and drive change in the Quality Management System.
About The BUSY Group:

The BUSY Group is a not-for-profit organisation with 45 years of experience as a community partner. We offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services.

We are committed to achieving a diverse workforce and strongly encourage applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.

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