Senior Conference Operations Specialist

We are seeking a highly skilled Conference Operations Specialist to join our team. As a critical support role within our global content operations team, you will be responsible for developing, managing, and executing various conference elements.

Main Responsibilities:

• Lead the operational delivery of all agenda elements across multiple concurrent in-person conferences, ensuring seamless execution and exceptional customer experiences.

• Collaborate with cross-functional teams to develop effective relationships, build best practices, and drive continuous improvement in conference quality worldwide.

• Partner with program management to deliver client-focused agendas, developing new processes for session management and agenda guidelines.

• Create and manage client-facing websites and conference apps, displaying session information for attendees and adhering to deadlines.

• Analyze data to improve attendee engagement, predict behavior, and identify regional attendance trends.

• Develop and maintain conference master planners, ensuring up-to-date session information and room allocation for stakeholders.

• Attend conferences as onsite leads, managing session execution, data collection, and vendor liaison roles.

• Partner with Content leadership on projects to scale business and bring best practices to the APAC region, identifying process improvements globally.

• Evaluate experience, feedback, and results, implementing changes and creating detailed post-conference analysis reports and debriefs.

Expected Outcomes:

• Achieve operational excellence, executing conferences on time, within budget, and with great attention to detail.

• Maintain conference consistency through standardized processes, project management, and best practices during planning and execution.

• Develop a comprehensive understanding of Gartner's conference business, including its value proposition for attendees and exhibitors.

Requirements:

• Bachelor's Degree preferred.

• 3-5 years of relevant event experience.

• Experience working in a corporate environment.

• Strong interpersonal and relationship-building skills, cross-functionally and with agency partners.

• Creative, innovative, and strategic thinker with a strong attention to detail.

• Motivated team player with a desire to learn and grow.

• Excellent written/oral communication and presentation skills.

• Demonstrated ability to adapt, implement, and manage change, striving for continuous improvement.

• Excellent organizational skills and an ability to work well under pressure, meet deadlines, and thrive in high-pressure situations.

• Willingness to support onsite conferences approximately 20% of time.

About Us:

We guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

What makes us a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Benefits:

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.