Integration Expert

3 days ago

Canberra, ACT, Australia beBeeGovernance Full time $93,000 - $155,000
Service Integration Specialist

This role requires a professional with extensive experience in IT service management, supplier relationship management and governance. The ideal candidate will be skilled in process optimization, team development, and stakeholder engagement.

Key Responsibilities
  • Develop and maintain comprehensive supplier performance metrics and reporting requirements.
  • Ensure alignment of contracts and Service Level Agreements (SLAs) to meet client expectations.
  • Lead the management of complex multi-vendor environments and drive continuous improvement initiatives.
  • Coordinate issue resolution and foster strong relationships with suppliers.
  • Oversee the implementation of robust governance frameworks and ensure compliance with SLA/OLA standards.
Qualifications and Skills
  • Strong background in ITIL, SIAM, and end-to-end service management.
  • Proven leadership experience in IT service management operations and vendor relationship management.
  • Demonstrated ability to implement process improvements and optimize team performance.
  • Effective communication and stakeholder engagement skills.
  • NV1 or NV2 clearance required.

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