Café Operations Manager

2 weeks ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $30,000 - $60,000
Job Title: Café Operations Manager

We are seeking a highly skilled and dedicated operations manager to oversee daily café activities. As a key member of our team, you will be responsible for ensuring exceptional customer service and maintaining a positive work environment.

Key Responsibilities:

  • Coordinate and supervise daily café operations to meet customer expectations and maintain high-quality standards.
  • Mentor, train, and motivate café staff to deliver outstanding customer service and promote a positive team culture.
  • Evaluate and ensure compliance with health and safety regulations, as well as food safety practices.
  • Manage inventory levels, ordering, and stock control processes to minimize waste and optimize resources.
  • Respond promptly and professionally to customer inquiries, complaints, and concerns.

Requirements:

  • Prior experience in a supervisory role within a café or similar hospitality environment is essential.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire a team are crucial.
  • Exceptional customer service skills, combined with a friendly and approachable demeanor, are necessary.
  • A solid understanding of food safety and hygiene practices is required.
  • Excellent organizational and time management abilities are vital for success in this role.

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