
Career Advancement Leader
5 days ago
We are seeking an experienced leader to manage day-to-day operations within a business unit. This role involves ensuring efficient and effective execution of administrative activities, targeting strong customer satisfaction, and leading a team to meet service standards.
Key Responsibilities:
- Operational management through workforce planning and methodology
- Lead and support team members to achieve milestones and deliverables while monitoring their performance
- Ensure customer satisfaction by resolving escalated customer complaints and identifying systemic issues
- Promote a culture of continuous improvement and contribute to the identification of initiatives
- Be accountable for day-to-day people aspects, including conducting regular performance reviews, leave management, training, and recruitment
Requirements:
- Detailed knowledge of superannuation products and services
- Understanding of the superannuation industry, legislation, and regulations
- Successful track record in managing work groups, including staff development and resource allocation
- Proven ability to manage competing priorities and conceptual skills to design responses to operational issues
- High-level communication skills across diverse mediums
- Demonstrated professional work ethic and ability to adapt to change
- Ability to motivate staff, support change, and foster a positive work environment
- Understanding of risk management and escalation processes
About the Role:
This is an excellent opportunity for someone who wants to build a career in a dynamic and supportive environment. The successful candidate will have a detailed knowledge of superannuation products and services, as well as a successful track record in managing work groups.
About Us:
Our organization has over 2.3 million members and provides them with financial support and guidance. We value our employees and provide a respectful workplace where they can grow and develop their careers.
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