Front Office Assistant Manager

3 weeks ago

Townsville, Queensland, Australia The Ville Resort–Casino Full time
About The Ville Resort-Casino

The Ville Resort-Casino is a premier destination for dining, events, and entertainment in tropical North Queensland. Located in Townsville, our resort combines casual sophistication with the vibrant spirit of modern Australia.

Job Title: Front Office Assistant Manager

We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences across both The Ville Resort-Casino and Ardo.

Key Responsibilities:
  • Supervise the Front Office team and contribute to the day-to-day operation and administration of the Hotel Department.
  • Liaise with customers who request Managerial attention to ensure a positive experience.
  • Assist in the preparation of Front Office forecasts, reporting, rostering, and timesheets.
  • Stay up-to-date with all current promotions, activities, and events within the Hotel and Casino.
Requirements:
  • Previous experience and understanding of Hotel Front Office Operations.
  • Open Qld Drivers License is Preferred.
  • Tertiary qualification in a Business-related discipline preferred.
  • Experience in leading professional hospitality teams within large corporate organisations or site property.
  • Demonstrated ability in developing productive relationships and managing and driving change.
  • Excellent verbal and written communication skills.
  • Understanding of relevant legislation and regulations.
  • Experience with a property management system, in particular Opera Cloud is highly desirable.
  • Extremely high attention to detail.
  • Time management skills with the ability to multitask.
About Us

The Ville Resort-Casino is part of Morris Group, a collection of hotels and luxury lodges in North Queensland. We are passionate about driving sustainability action and being part of the shift toward a net zero future. Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland, including Orpheus Island Lodge and Mt Mulligan Lodge.

We are committed to finding a better way to do the work we love to make a positive impact for the world around us. If you are looking for a work environment that focuses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business, and provides a challenge, then we would love to hear from you.

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