Training Officer

1 month ago


Ballarat, Victoria, Australia Serco Full time
About the Role

We are seeking a highly skilled and passionate Training Officer to join our team at Serco. As a key member of our Learning and Development team, you will play a crucial role in delivering high-quality training programs to new and existing staff.

Key Responsibilities
  • Coordinate and facilitate new starter training and upskilling of existing team members
  • Manage and deliver training programs to meet contractual obligations
  • Ensure the learner experience is exceptional, with new starters leaving training with confidence and competence in their role
  • Continuously improve training materials through stakeholder feedback and surveys
  • Monitor and report on training progress and retention of new starters
Requirements
  • Minimum Cert IV in Training and Assessment or equivalent
  • Passion and experience in supporting others to learn and develop
  • Understanding of contact centre operations (desirable)
  • Ability to work in a team environment and establish a safe and inclusive learning environment
  • Excellent interpersonal and communication skills
  • High level of integrity and emotional intelligence
What We Offer
  • Attractive remuneration package with additional benefits
  • Opportunities for career growth and development
  • Collaborative and diverse team environment
  • Flexible working arrangements
  • Recognition and rewards program

We are committed to diversity and inclusion, and we encourage applications from candidates from diverse backgrounds. If you are passionate about learning and development and have the skills and experience to succeed in this role, we would love to hear from you.


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