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Key Retail Operations Player
2 weeks ago
This role is a key part of our team, responsible for delivering excellent customer service and ensuring seamless operational processes.
- Provide exceptional customer experiences through friendly and approachable interactions.
- Coordinate repairs, returns and credits with suppliers in a timely manner.
- Efficiently manage Click & Collect logistics to meet customer demands.
- Streamline layby and vendor order management for effective stock control.
- Maintain accurate inventory levels and update records regularly to ensure data integrity.
- Implement price changes, compliance tasks and safety audits smoothly.
- Collaborate with store leadership, suppliers and support office to achieve operational excellence.
- Investigate stock discrepancies and report issues promptly to resolve any problems.
- Ensure a safe and welcoming environment for both team members and customers.
You will excel in this role if you are:
- A skilled organizer and multitasking professional who can prioritize tasks effectively.
- Accurate and detail-oriented when working with systems, stock reports and spreadsheets.
- Committed to delivering outstanding customer experiences that exceed expectations.
- Physically capable and able to lift up to 15kg, move items and climb ladders as required.
- A clear communicator who thrives in a team environment and can build strong relationships.
- Detail-focused but also able to consider the bigger picture.
- Passionate about working in a purpose-driven retail brand that values its employees.
We offer a supportive and friendly team culture that celebrates achievements and supports personal growth.
The Benefits Package- Training pathways to enhance career development and skills growth.
- Generous team discounts available for employees.
- Paid parental leave to support work-life balance.
- Employee Assistance Program for mental wellbeing.
- Competitive salary to reflect individual contributions.
