Store Manager
6 days ago
About The Body Shop
The Body Shop is a pioneering cruelty-free beauty brand that has been a force for good since 1976. We're committed to generating positive economic, social, and environmental impact. Our activist roots remain a key part of everything we do, from our iconic window posters to our vegetarian products to our campaigns.
Your Role in a Nutshell
We're looking for an inspirational leader who shares our passion for the brand and our values. As a Store Manager, you'll drive the store and team to deliver retail excellence, strong sales results, and an engaging customer experience.
Key Responsibilities
- Customer Experience
- Shape a customer-focused store experience by leading the team to drive customer engagement and bring the brand to life.
- Ensure the development of consumer loyalty to help build The Body Shop brand.
- Delivery
- Control and meet sales and performance targets with outstanding planning and organizing skills.
- Monitor and manage change, using data to make sound commercial and business decisions.
- Have full knowledge of the beauty market, our competitors, and a passion for our products.
- Teamwork and People Management
- Lead and work as part of a team, quickly reacting to any problems that may occur.
- Be an outstanding communicator and competent to manage the team in accordance with the needs of the store and its customers.
- Attract and retain people who reflect the brand, identifying high potential and developing current team members to a high standard.
What We Look For
- Experience in beauty retail and people leadership.
- Able to control and meet sales and performance targets with outstanding planning and organizing skills.
- Experience of using data provided to make sound commercial and business decisions.
- Ability to work collaboratively within a feedback culture.
- Team coaching and development.
- Ability to demonstrate outstanding communication and operational skills.
- Leadership skills to achieve personal and business success.
- Good IT skills.
- Flexibility to work across Sunday to Saturday.
Talent Drivers
Commerciality, Collaborative Skills, Leadership, Personal Conduct, Purpose
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