Care Services Manager
2 weeks ago
Overview:
The role involves overseeing day-to-day operations and providing strategic direction for a multidisciplinary team.
This includes leading the team, coordinating service delivery, providing expert advice, and monitoring client budgets and service outcomes.
Key Responsibilities:
- Lead and support the team, including recruitment, onboarding, performance management, and staff development.
- Coordinate tailored services that reflect individual needs, goals, and personal choices.
- Provide expert advice on emerging sector needs, service gaps, and compliance with legislation and standards.
- Monitor client budgets and service outcomes to ensure quality and sustainability.
- Collaborate on business planning and reporting in line with funding and legislative requirements.
- Maintain oversight of client data, compliance reporting, and risk management.
- Drive continuous improvement initiatives and support innovation in care models and staff practice.
Requirements:
- Tertiary qualifications in aged care, health, community services, or a related human services field.
- Proven experience in managing aged or disability services, including staff supervision and service planning.
- Deep understanding of relevant legislation, care standards, and wellness and reablement frameworks.
- Strong leadership and interpersonal skills, with the ability to coach, motivate, and unify the team.
- Experience managing client budgets, service data, and using data to inform service improvement.
- Excellent written and verbal communication, negotiation, and stakeholder engagement abilities.
- Sound computer and administrative skills, including Microsoft Office and client management systems.
Benefits:
- Ongoing training and professional development opportunities.
- Flexible employment options to ensure work-life balance.
- Corporate benefits, including flu injections and reduced gym membership.
- Employee Assistance Program (EAP) for mental health and wellbeing support.
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