Incident Governance Specialist

2 days ago

Sydney, New South Wales, Australia beBeeGovernance Full time $100,000 - $150,000

Incident Governance Specialist

We are seeking an experienced Servicing Officer to govern incident and service level agreement (SLA) processes across our enterprise customer portfolio. This role will ensure alignment between service management tools, delivery teams, and vendor partners.

  • Ensure that incident and SLA processes are aligned with the business objectives of internal teams, vendors, and client delivery groups.
  • Provide subject matter expertise on incident & SLA frameworks to enable effective management of critical incidents and performance obligations.
  • Oversee SLA performance reporting, delivering actionable insights and recommendations to senior stakeholders.
  • Liaise with suppliers and vendors to ensure contractual obligations are met and drive continuous improvement initiatives.
  • Support integration and scalability of IT Service Management tools and processes across multiple customer environments.
  • Champion a culture of continuous improvement to enhance governance, reporting accuracy, and overall service outcomes.

This is a high-visibility environment where you can utilize your influencing skills to drive process optimization and continuous improvement.

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