APAC Fraud Expert Leader

2 weeks ago

Sydney, New South Wales, Australia LNRS Data Services (Australia) Pty Ltd Company Full time

About LNRS Data Services (Australia) Pty Ltd Company

We are offering a competitive salary of AU$150,000 per annum for this role.

Job Description:

About the Role

This is a permanent full-time position based in Chatswood, Sydney head office with combined home/office-based arrangements to maintain flexible work-life balance.

As a Senior Engagement Manager APAC – Fraud & Identity, you will maximize the value of LexisNexis Digital Identity Network for top clients. You will also optimize other risk assessment solutions to enhance customer satisfaction.

Responsibilities:

  • Act as a single point of contact for consulting, incident reporting, and escalation to ensure effective communication and alignment with customer needs.
  • Conduct proactive monitoring, fraud analysis, and performance optimization for key accounts.
  • Lead business reviews by presenting analytical insights on solution performance and delivering actionable recommendations.
  • Collaborate with Strategic Account Managers to identify opportunities for expanding LexisNexis Risk Solutions within the customer's environment.
  • Provide strategic oversight for project teams integrating new use cases and delivering exceptional service.
  • Develop and implement customer action plans aimed at improving solution maturity and fraud detection efficacy.
  • Advocate on behalf of customers, engaging with product and engineering teams to resolve issues and drive enhancements.
  • Deliver consultative solutions to both technical and non-technical audiences and maintain a position as a trusted advisor.

Requirements:

  • Possess extensive experience in system integration and consulting within intricate environments, focusing on fraud, cybersecurity, or payments.
  • Be experienced in post-sales consulting, particularly with large organizations, focusing on technical support and solution optimization.
  • Possess proficiency in SQL and higher-order programming skills (Python, etc.), along with data analysis and visualization tools.
  • Have experience with fraud analysis, real-time digital identity intelligence, and rules engines.
  • Possess a background in Economics, Statistics, Engineering, or a related analytical discipline. Candidates with advanced education will be given priority.
  • Have a proactive, analytical, and detail-oriented mindset with a focus on delivering impactful solutions.
  • Be willing to travel as needed.

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