Guest Services Coordinator
5 days ago
Rydges Hotels Limited is an equal opportunities employer, committed to attracting and retaining the best talent in the industry.
About the CompanyWe offer a dynamic and supportive work environment, where our employees can grow and develop their skills and careers.
The JobWe are looking for a highly motivated and experienced Guest Service Agent to join our front office team at Rydges Bankstown.
The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work well under pressure.
- Responsibilities:
- Provide exceptional customer service to our guests, responding to inquiries and resolving issues in a timely and professional manner
- Manage the day-to-day operations of the front desk, including checking guests in and out, processing payments, and handling cash transactions
- Collaborate with other departments to ensure seamless delivery of services to our guests
- Maintain accurate records and reports, as required
Requirements:
Minimum one year of hotel front office experienceExperience with Opera, or similar hotel PMSThe flexibility to work a rotating roster of AM, PM and Overnight shifts, as well as weekends and public holidaysA willingness to go above and beyond for all of our guestsThe ability to work in a strong team environmentThe ability to show initiativeA friendly and outgoing personalityThe ability to work well in a high pressure environment-
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