Equipment Support Specialist

1 week ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $100,000

About our company, a leading manufacturer of construction and mining equipment.

Job Opportunity

We seek an Equipment Support Specialist to join our team for an exciting new project. The ideal candidate will be a professional with a passion for customer service and successful project delivery.

This role involves being the first point of contact for our company, supporting major accounts and valued customers in the region. As a brand ambassador, you will promote our service and parts components to deliver total customer satisfaction.

Above all, your personality and character will set you apart when dealing with internal and external stakeholders to deliver customer success stories.

Key Responsibilities
  • Exercise caution and duty of care for yourself and others, adhering to safety protocols.
  • Provide holistic technical advice on hydraulics and mechanical components for our excavator fleet.
  • Coordinate projects effectively, meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department.
  • Hold relevant trade qualifications, such as Certificate III in Mechanical Engineering or related heavy diesel qualifications, or Certificate III in High Voltage Electrical Technology.
  • Promote positive partnerships by actively seeking improvement opportunities and timely resolution of queries.
  • Communicate effectively with stakeholders, preparing relevant documentation related to machine performance, customer products, workmanship, warranty, and diagnostic information.

Benefits:

  • A permanent full-time position in a leading organization with long-term job security.
  • A competitive starting salary with opportunities for increase based on yearly performance and training completed.
  • 210 hours of annual leave and 10 days of personal leave per annum.
  • A great workplace culture with empathetic and supportive supervisors.
  • Tailored training to suit career development, including product-specific and high-risk training.
  • Relocation assistance if required.
  • The opportunity to work on the entirety of our range.
  • Supportive management valuing your input in finding new ways to achieve success.
  • Exclusive staff discounts on goods and services.
  • OEM training and opportunities for upskilling with access to latest technologies.
  • Supportive mentors valuing your input in achieving success.

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