Digital Customer Service Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $150,000

Job Opportunity

We are seeking an experienced leader to take charge of our digital customer service team. The successful candidate will be responsible for leading a team of customer service specialists, championing our digital solutions strategy and utilizing industry trends, data analysis and insights to improve the digital service experience for our customers.

The role involves:

  • Leading a high-performing team of customer service specialists to deliver exceptional member experiences.
  • Partnering with cross-functional teams to drive key digital strategic initiatives and projects that enhance our digital servicing capabilities.
  • Developing and recommending digital servicing solutions, including strategy, automation and emerging technologies.
  • Managing the implementation of change into business, ensuring seamless adoption of new digital service solutions.
  • Monitoring and optimizing our digital servicing channels and resources in real-time.
  • Preparing management and performance reports to inform business decisions.

About Us

Australia's leading health and wellbeing provider has been serving over 700,000 Australians since 1840. Our focus remains on delivering Real Wellbeing for our customers, members and community.

We believe in supporting our people's wellbeing so they can better support our members' and customers' wellbeing journey.

What We're Looking For

We seek a proactive and committed leader who is passionate about achieving exceptional results, receptive to continuous change and a role model for peers.

Your skills and experience should include:

  • Role modelling values and creating a team culture that fosters growth and development.
  • Adapting to new situations and coaching team members to develop their skills.
  • Extensive experience in leading digital sales or servicing teams or contact centres.
  • Demonstrated experience in developing and delivering digital channel servicing strategies.
  • Experience collaborating with senior-level stakeholders on projects and initiatives.

What's On Offer

You'll enjoy a range of benefits, including competitive salary and bonus program, additional yearly wellbeing and community leave days, paid parental leave and access to learning and development opportunities.

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