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Heavy Equipment Technician

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Blacktown City Council, Australia beBeeFieldServiceTechnician Full time $90,000 - $110,000
Job Opportunity

We are seeking an experienced professional to fill a Field Service Technician position.

This role will involve providing technical support and maintenance services for heavy equipment and crane products. The successful candidate will have excellent troubleshooting skills, experience with electronic and hydraulic systems, and a strong understanding of mechanical and electrical trades.

Key Responsibilities
  • Provide technical assistance via phone support
  • Attend field breakdowns and repair cranes in a timely manner
  • Maintain service reports and submit them upon completion of repair
  • Train distributors on commissioning new products
  • Analyze and troubleshoot warranty problems beyond the scope of the distributor or customer
  • Interact with personnel on matters related to service materials, product requirements, availability, and code compliance
  • Plan and coordinate activities to investigate and resolve customer reports of technical problems
  • Analyze reports to determine trends affecting future design, production, service, and maintenance processes
  • Perform other assigned duties
RequirementsTechnical Requirements
  • High School diploma with 5+ years of technical service and support experience in heavy equipment or crane industry
  • OEM or dealer experience in heavy equipment/Crane background is advantageous
  • Specialist training in the crane industry or Manitowoc Cranes is advantageous
  • Trade certificate in Mechanical or Electrical trades, with high level of automotive and Canbus electrical diagnostic skills
  • Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking, and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes
  • Ability to read and work with electronic and hydraulic schematics
Trait Requirements
  • Excellent communication and problem-solving skills
  • Strong analytical and critical thinking skills
  • Ability to work independently and as part of a team